Who we are
Secure-Cloud is a sole IT & cloud consultancy operating in the North West of England. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Secure-Cloud is the "data controller" for the personal data described in this notice.
If you have any questions about this notice or about how your information is handled, please contact us using the details at the bottom of this page.
What information we collect
We only collect the information we need to respond to enquiries and to deliver our services. Depending on how you interact with us, this may include:
- Contact details — your name, business name, email address and phone number, when you fill in the enquiry form, email us, or call.
- Enquiry details — anything you tell us about your situation, your current IT setup, and what you're trying to achieve.
- Client & project information — where you engage us, the technical and account details needed to carry out the work (for example system configurations, licence details and the handover documentation we produce).
- Website usage data — basic, non-identifying information about how this site is used (see the Cookies section).
How and why we use it
We use your personal data to:
- respond to your enquiry and arrange an initial conversation;
- prepare proposals and quotes;
- deliver, support and document the services you've engaged us for;
- send service-related communications, such as scheduling and handover documents;
- keep proper business records and meet our legal and tax obligations.
We will not use your details for unrelated marketing, and we will not sell or rent your information to anyone.
Our lawful basis for using your data
Under UK GDPR we rely on the following lawful bases:
- Consent — when you contact us voluntarily through the form, email or phone.
- Contract — where processing is necessary to provide the services you've engaged us to deliver.
- Legal obligation — for example retaining invoices and records for tax purposes.
- Legitimate interests — running and securing the business, provided this is not overridden by your rights.
How long we keep it
We keep enquiry information only as long as needed to deal with your request and for a reasonable period afterwards. Client and financial records are kept for as long as required by law (typically six years for tax and accounting records). When data is no longer needed, it is securely deleted.
Your rights
Under UK data protection law you have the right to:
- ask what personal data we hold about you and request a copy;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your data where there's no good reason to keep it;
- object to or restrict certain processing;
- withdraw consent at any time, where we relied on consent.
To exercise any of these rights, just get in touch. We'll respond within one month.
How we protect your data
Security is the business, so we practise what we recommend: reputable cloud providers, multi-factor authentication, access kept to what's necessary, and devices kept patched and encrypted. No system is perfectly secure, but we take reasonable and appropriate measures to protect the information you share with us.
Contact & complaints
If you have a question, want to exercise your rights, or wish to make a complaint about how we handle your data, please contact us:
If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.